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Thursday, October 8 • 4:00pm - 5:00pm
The Future of Customer Success LIMITED

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Limited Capacity seats available
What could/should the Customer Success profession become in time?  Why?  This provocative peek into a possible future is not something that will ever be handed to you on a platter, it will take careful building and courage in order to make it a reality.  Are you ready for the challenge?

Drawing upon the work to date of The Customer Success Standards Initiative, the session will conclude with another panel discussion and general Q&A.
Speakers
avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →
avatar for Mark Dillon

Mark Dillon

VP: Accouont Mgmt EMEA, ServiceSource
Mark Dillon is VP, Account Management for ServiceSource in EMEA.  He is personally responsible for two of ServiceSource’s major customer relationships on a global basis and also leads the in-theatre EMEA team charged with managing customer success and retention across the ServiceSource... Read More →
avatar for Guy Nirpaz

Guy Nirpaz

CEO & Co-founder, Totango
I'm the co-founder and CEO of Totango, the #1 innovator at Customer Success. I've also wrote the book "Farm Don't Hunt - The Definitive Guide for Customer Success"
avatar for Cyrille Saulnier

Cyrille Saulnier

Enterprise Director of Customer Success, Oracle
Focused on Customer Success and passionate about customer relationships, Cyrille has spent the last 12 years in various Customer Success positions, building and developing teams. After some time in start ups and emerging companies, he is now at Oracle, focusing on Digital Transformation... Read More →

Thursday October 8, 2015 4:00pm - 5:00pm BST
Tate Modern & Britain DoubleTree by Hilton - London Victoria 2 Bridge Place SW1V 1QA London United Kingdom
  Plenary Session

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