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Thursday, October 8 • 5:00pm - 6:00pm
Knowledge Engineering for Scalable Customer Success LIMITED

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Limited Capacity seats available

Customer Success leaders are under increasing pressure to keep the level of service their customers expect while scaling massively to serve the needs of even more customers and geographies. And—of course—not breaking the bank …  

In this highly interactive session, Phil Verghis will share how he tackled that challenge, beginning in 1999 with Akamai. Learn some of today’s techniques for scaling customer self-success by getting everyone to improve knowledge every time they interact with it. Then learn the secrets of how some cutting edge Customer Success teams are realizing productivity gains of up to 300% by looking at the customer’s experience across multiple groups in an organization.

Speakers
avatar for Phil Verghis

Phil Verghis

CEO, Klever, Inc.
Phil has won numerous awards for knowledge sharing since the early 1990s. As VP of Infrastructure & Support at Akamai Technologies, he founded the Customer Support team and ran the global Network (15,000 servers), Operations (66 countries) and IT teams during a time of massive growth... Read More →


Thursday October 8, 2015 5:00pm - 6:00pm BST
Portrait DoubleTree by Hilton, London Victoria

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