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Thursday, October 8 • 3:00pm - 3:45pm
Case Study: The First Year of a Customer Success Team LIMITED

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Embedding Customer Success into a start-up or established tech organisation is a challenging task for anyone. By its very nature, it is a team effort to make Customer Success part of an organisation’s DNA.  In this session Peter will talk through how he led a team of talented people through a transformational programme of establishing and improving Customer Success internally and externally. Topics will include Metrics, CSMs, Technology, Customer Success Plans and Segmentation.
Speakers
avatar for Peter Lyon

Peter Lyon

Chief Revenue Officer, eSpatial
Peter Lyon is currently the Chief Revenue Officer for eSpatial. Responsible for the acquisition of new customers and retention of existing customers, Peter is scaling up all customer facing roles to enable further revenue growth. With over eight years implementing Customer Success... Read More →

Thursday October 8, 2015 3:00pm - 3:45pm BST
Portrait DoubleTree by Hilton, London Victoria
  Case Study

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