All across the global
Customer Success Community, executives and companies are facing the difficult challenge of building teams and operations that can scale. Along the way, they are finding that errors in organizational efficiency become increasingly glaring, and costly, as businesses grow. The core of the challenge is data. Having disparate data sets and teams tracking unrelated metrics affects productivity, collaboration, problem resolution, and most importantly, profitability. It’s like trying to win a relay race when each member of your running team is choosing his or her own routes.
In this session, Bill Hobbs, Totango's Director of Sales, will discuss how:
- Aligning Sales, Success, Pro-Serve/On-boarding, Training and Support towards a customer-first vision
- Translating real-time data into actionable insights
- Maximizing your human resources
can help you to build a foundation for growth that can economically scale the team.
