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Thursday, October 8 • 5:00pm - 5:45pm
The Key to Scalable Customer Success Teams LIMITED

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Limited Capacity seats available

All across the global Customer Success Community, executives and companies are facing the difficult challenge of building teams and operations that can scale.  Along the way, they are finding that errors in organizational efficiency become increasingly glaring, and costly, as businesses grow. The core of the challenge is data.  Having disparate data sets and teams tracking unrelated metrics affects productivity, collaboration, problem resolution, and most importantly, profitability. It’s like trying to win a relay race when each member of your running team is choosing his or her own routes.

In this session, Bill Hobbs, Totango's Director of Sales, will discuss how:
  • Aligning Sales, Success, Pro-Serve/On-boarding, Training and Support towards a customer-first vision
  • Translating real-time data into actionable insights
  • Maximizing your human resources
can help you to build a foundation for growth that can economically scale the team.

avatar for Bill Hobbs

Bill Hobbs

VP: Sales, Totango
Bill has over a decade of experience in customer success, business development, and change management.  He is a published author, tech advisor, and currently leads Totango’s business in the Eastern U.S. and EMEA markets.  His unique blend of Fortune 500 and startup experience... Read More →

Thursday October 8, 2015 5:00pm - 5:45pm BST
National DoubleTree by Hilton, London Victoria

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