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Reception & Exhibition 6:00pm - 8:00pm
Case Study: Citrix - International Customer Succ... 3:00pm - 3:45pm
The Key to Scalable Customer Success Teams 5:00pm - 5:45pm
Case Study: The First Year of a Customer Success... 3:00pm - 3:45pm
Knowledge Engineering for Scalable Customer Success 5:00pm - 6:00pm
Case Study: Zendesk -- Helping Customers to Driv... 3:00pm - 3:45pm
The Expanding Role of Marketing in Customer Success 5:00pm - 6:00pm
The State of the Profession 2:00pm - 3:00pm
The Future of Customer Success 4:00pm - 5:00pm