Loading…
Customer SuccessCon Europe 2015 has ended

Sign up or log in to bookmark your favorites and sync them to your phone or calendar.

Case Study [clear filter]
Thursday, October 8
 

3:00pm BST

Case Study: Citrix - International Customer Success
Limited Capacity seats available

Case Study: Citrix - International Customer Success

Citrix’s client was a large bank located in South Africa with offices in 20 countries across Africa.  The goal of the project was to implement an enterprise mobility management solutions.  Citrix’s Customer Success team was located in Ireland.  How to build a trusted relationship with the channel partner, identify the appropriate key stakeholders and launch the largest product deployment customer history?  It wasn’t easy, but Citrix accomplished the project, and in the process, transformed the Account Manager role into a new status as Implementation Trusted Advisors.

Speakers
avatar for Evin Conway

Evin Conway

Senior Success Manager, Citrix
Evin ConwaySenior Success Manager, Citrix ShareFile Evin is Senior Success Manager for Citrix ShareFile, responsible for developing and managing customer relationships for continued revenue generation.  He also gathers product feedback and requests for the Product Mgmt and Enterprise... Read More →


Thursday October 8, 2015 3:00pm - 3:45pm BST
National DoubleTree by Hilton, London Victoria

3:00pm BST

Case Study: The First Year of a Customer Success Team
Limited Capacity seats available

Embedding Customer Success into a start-up or established tech organisation is a challenging task for anyone. By its very nature, it is a team effort to make Customer Success part of an organisation’s DNA.  In this session Peter will talk through how he led a team of talented people through a transformational programme of establishing and improving Customer Success internally and externally. Topics will include Metrics, CSMs, Technology, Customer Success Plans and Segmentation.

Speakers
avatar for Peter Lyon

Peter Lyon

Chief Revenue Officer, eSpatial
Peter Lyon is currently the Chief Revenue Officer for eSpatial. Responsible for the acquisition of new customers and retention of existing customers, Peter is scaling up all customer facing roles to enable further revenue growth. With over eight years implementing Customer Success... Read More →


Thursday October 8, 2015 3:00pm - 3:45pm BST
Portrait DoubleTree by Hilton, London Victoria

3:00pm BST

Case Study: Zendesk -- Helping Customers to Drive Their Own Success
Limited Capacity seats available

Founded in 2007 in Copenhagen, Zendesk now has over 45,000 customers of all types and sizes.  With such a diverse customer base, making customers self sufficient is a vital key to scaling Zendesk's customer success organisation.  In this session, Rav Dhaliwal will share his perspective on what has worked and why in enabling customers to drive their own success.

Speakers
avatar for Rav Dhaliwal

Rav Dhaliwal

Manager; Customer Success EMEA, Zendesk
With over 15 years of experience in the collaboration and customer service software space with companies like Salesforce.com, Yammer and now Zendesk, Rav Dhaliwal has worked across industries and geographies to help organisations of all types and sizes drive adoption and realise business... Read More →


Thursday October 8, 2015 3:00pm - 3:45pm BST
Tate Clore DoubleTree by Hilton London Victoria
 
Filter sessions
Apply filters to sessions.