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Thursday, October 8

3:00pm BST

Case Study: Citrix - International Customer Success
Limited Capacity seats available

Case Study: Citrix - International Customer Success

Citrix’s client was a large bank located in South Africa with offices in 20 countries across Africa.  The goal of the project was to implement an enterprise mobility management solutions.  Citrix’s Customer Success team was located in Ireland.  How to build a trusted relationship with the channel partner, identify the appropriate key stakeholders and launch the largest product deployment customer history?  It wasn’t easy, but Citrix accomplished the project, and in the process, transformed the Account Manager role into a new status as Implementation Trusted Advisors.

avatar for Evin Conway

Evin Conway

Senior Success Manager, Citrix
Evin ConwaySenior Success Manager, Citrix ShareFile Evin is Senior Success Manager for Citrix ShareFile, responsible for developing and managing customer relationships for continued revenue generation.  He also gathers product feedback and requests for the Product Mgmt and Enterprise... Read More →

Thursday October 8, 2015 3:00pm - 3:45pm BST
National DoubleTree by Hilton, London Victoria

5:00pm BST

The Key to Scalable Customer Success Teams
Limited Capacity seats available

All across the global Customer Success Community, executives and companies are facing the difficult challenge of building teams and operations that can scale.  Along the way, they are finding that errors in organizational efficiency become increasingly glaring, and costly, as businesses grow. The core of the challenge is data.  Having disparate data sets and teams tracking unrelated metrics affects productivity, collaboration, problem resolution, and most importantly, profitability. It’s like trying to win a relay race when each member of your running team is choosing his or her own routes.

In this session, Bill Hobbs, Totango's Director of Sales, will discuss how:
  • Aligning Sales, Success, Pro-Serve/On-boarding, Training and Support towards a customer-first vision
  • Translating real-time data into actionable insights
  • Maximizing your human resources
can help you to build a foundation for growth that can economically scale the team.

avatar for Bill Hobbs

Bill Hobbs

VP: Sales, Totango
Bill has over a decade of experience in customer success, business development, and change management.  He is a published author, tech advisor, and currently leads Totango’s business in the Eastern U.S. and EMEA markets.  His unique blend of Fortune 500 and startup experience... Read More →

Thursday October 8, 2015 5:00pm - 5:45pm BST
National DoubleTree by Hilton, London Victoria
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