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Tate Modern & Britain [clear filter]
Thursday, October 8
 

2:00pm BST

The State of the Profession
Limited Capacity seats available

The research of the Customer Success Standards Initiative has only begun to probe the extent of what CSM teams are currently doing across the breadth of the industry, but even the preliminary findings offer insights and innovations that could accelerate the progress of your company’s CS program.  Where is the Point of Engagement for a CSM team?  What specific authorities do CS execs hold, and how are they used?  What tools should every CSM team have in place?

The State of The Profession
is an overview of what is currently being done in in Customer Success ic the areas of Strategy, Process, People and Technology by CSM groups worldwide.  It begins with a summary of the findings from the CustomerSuccessresearch.com surveys, followed by discussion with a panel of senior CSM experts and general Q&A.

Speakers
avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →
avatar for Cyrille Saulnier

Cyrille Saulnier

Enterprise Director of Customer Success, Oracle
Focused on Customer Success and passionate about customer relationships, Cyrille has spent the last 12 years in various Customer Success positions, building and developing teams. After some time in start ups and emerging companies, he is now at Oracle, focusing on Digital Transformation... Read More →
avatar for Dan Steinman

Dan Steinman

CCO, Gainsight
Dan is Gainsight’s Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight’s customer’s satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan’s career includes being a very early employee at... Read More →


Thursday October 8, 2015 2:00pm - 3:00pm BST
Tate Modern & Britain DoubleTree by Hilton - London Victoria 2 Bridge Place SW1V 1QA London United Kingdom

4:00pm BST

The Future of Customer Success
Limited Capacity seats available

What could/should the Customer Success profession become in time?  Why?  This provocative peek into a possible future is not something that will ever be handed to you on a platter, it will take careful building and courage in order to make it a reality.  Are you ready for the challenge?

Drawing upon the work to date of The Customer Success Standards Initiative, the session will conclude with another panel discussion and general Q&A.

Speakers
avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →
avatar for Mark Dillon

Mark Dillon

VP: Accouont Mgmt EMEA, ServiceSource
Mark Dillon is VP, Account Management for ServiceSource in EMEA.  He is personally responsible for two of ServiceSource’s major customer relationships on a global basis and also leads the in-theatre EMEA team charged with managing customer success and retention across the ServiceSource... Read More →
avatar for Guy Nirpaz

Guy Nirpaz

CEO & Co-founder, Totango
I'm the co-founder and CEO of Totango, the #1 innovator at Customer Success. I've also wrote the book "Farm Don't Hunt - The Definitive Guide for Customer Success"
avatar for Cyrille Saulnier

Cyrille Saulnier

Enterprise Director of Customer Success, Oracle
Focused on Customer Success and passionate about customer relationships, Cyrille has spent the last 12 years in various Customer Success positions, building and developing teams. After some time in start ups and emerging companies, he is now at Oracle, focusing on Digital Transformation... Read More →


Thursday October 8, 2015 4:00pm - 5:00pm BST
Tate Modern & Britain DoubleTree by Hilton - London Victoria 2 Bridge Place SW1V 1QA London United Kingdom
 
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